At 88big, we treat your personal data with the same care we bring to every aspect of the platform. This Policy explains clearly what we collect, why we collect it, how it is used, and the rights you hold over your information.
These six points summarise our core data protection commitments. Full legal detail for each area is set out in the numbered clauses below.
We collect only the personal data that is strictly necessary to operate your account, process payments, verify identity, and comply with our licensing obligations. We do not collect data for its own sake.
All data transmitted between your device and the 88big platform is protected by 256-bit SSL/TLS encryption. Sensitive data at rest is stored using industry-standard encryption protocols and access-controlled systems.
88big does not sell, rent, or trade your personal information to third parties for marketing or any other commercial purpose. Your data belongs to you — we are custodians, not merchants.
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is deleted or anonymised within 12 months of confirmed account closure.
You may request access to, correction of, or deletion of your personal data at any time. You may also restrict or object to certain types of processing. We respond to all verified data requests within 30 days.
We share data with third parties — such as payment processors, game providers, and fraud-prevention services — only to the extent necessary and under strict contractual data protection obligations.
This Privacy Policy ("Policy") describes how 88big ("88big", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at 88big.casa (the "Platform"), collects, uses, stores, and discloses personal data relating to registered users and visitors ("you", "User", "Player").
We are committed to handling personal data responsibly and in a manner that respects your privacy. This Policy has been drafted to meet internationally recognised privacy standards and reflects the data protection principles applied by our licensing authority. Where Malaysian players are concerned, we additionally acknowledge the principles of the Personal Data Protection Act 2010 (PDPA) as a baseline reference, though our primary regulatory obligations are governed by our international gaming licence.
By registering an account on the Platform or by continuing to use the Platform, you confirm that you have read and understood this Policy. If you do not agree with the practices described in this Policy, you should discontinue use of the Platform and request account closure.
For the purposes of this Policy, the following terms have the meanings assigned below:
88big collects the following categories of personal data in connection with the operation of the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number | Registration & KYC verification |
| Contact Data | Email address, phone number, city of residence | Registration |
| Financial Data | Bank account name, last four digits of account/card, e-wallet ID, transaction history | Deposits, withdrawals, KYC |
| Gameplay Data | Bet history, game sessions, wagering amounts, sports markets accessed | Platform use |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automatic — all visits |
| Communication Data | Live chat transcripts, email correspondence, support tickets | Support interactions |
| Marketing Preferences | Promotion opt-in/opt-out status, preferred contact channel | Registration & account settings |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where expressly required by our licensing authority's compliance framework (e.g., nationality for sanctions screening).
88big collects personal data through the following means:
88big processes your personal data for the following purposes:
88big relies on the following legal bases when processing your personal data:
88big does not sell, rent, or otherwise commercially exploit your personal data. We may share personal data with the following categories of third parties strictly to the extent necessary for the stated purpose:
All third-party Data Processors engaged by 88big are contractually required to process your data only in accordance with our instructions and to maintain appropriate technical and organisational security measures.
As 88big operates under an international gaming licence, some of your personal data may be transferred to, stored in, or processed in jurisdictions outside of Malaysia. Where such transfers occur, we take steps to ensure that your data is afforded a level of protection equivalent to that applied within Malaysia and under our licensing framework, including by:
By using the Platform, you acknowledge and consent to the transfer of your personal data in the manner described in this clause.
88big retains personal data for the periods set out below, after which data is either securely deleted or anonymised such that it can no longer be linked to you as an individual:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account plus 5 years after closure | AML / Licensing obligation |
| Financial Transaction Records | 7 years from transaction date | AML / Legal obligation |
| Gameplay & Betting History | Duration of account plus 3 years | Responsible gambling monitoring |
| KYC Documents | Duration of account plus 5 years | AML / Licensing obligation |
| Support Correspondence | 3 years from last interaction | Dispute resolution |
| Marketing Preferences | Until consent is withdrawn or account closed | Consent |
| Technical & Device Logs | 13 months on a rolling basis | Fraud prevention / Security |
Where you request deletion of your personal data and no overriding legal retention obligation applies, 88big will process the deletion request within 30 days of identity verification.
88big uses cookies and similar tracking technologies to improve Platform functionality, analyse usage patterns, and support security measures. The following types of cookies may be set when you visit the Platform:
88big does not use third-party advertising or behavioural targeting cookies. We do not share cookie-derived data with advertising networks or data brokers.
You may manage cookie settings through your browser preferences. Please note that disabling strictly necessary cookies may prevent you from accessing parts of the Platform. Our Platform does not currently respond to browser "Do Not Track" signals.
Subject to applicable law and our legal retention obligations, you have the following rights in respect of your personal data held by 88big. To exercise any of these rights, please contact our support team at the details provided in Clause 16.
Request a copy of all personal data we hold about you and information about how it is being processed.
Request correction of inaccurate or incomplete personal data held in your account records.
Request deletion of personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
Request that we restrict processing of your data while a rectification or objection request is being considered.
Receive a copy of the personal data you provided to us in a structured, commonly used, machine-readable format.
Object to processing based on our legitimate interests, or to withdraw consent for marketing communications at any time.
We will acknowledge all verified data rights requests within 5 business days and provide a substantive response within 30 calendar days. Complex requests may require up to 60 days, in which case we will notify you of the extended timeline.
The 88big Platform is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. Registration requires age verification, and accounts found to belong to persons below the minimum age are closed immediately upon discovery.
If you believe that a minor has registered an account on the Platform, please contact our support team immediately. Any personal data relating to a minor that was collected inadvertently will be deleted as promptly as possible following verification of the situation.
88big implements a layered set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While we maintain robust security measures, no online system is entirely immune to risk. You also have an important role in protecting your account — do not share login credentials, use a strong unique password, and enable two-factor authentication where offered.
The 88big Platform may contain references to or integrations with third-party services — primarily payment gateways and licensed game content providers. When you interact with these third-party services (for example, by completing a DuitNow or Touch 'n Go eWallet payment transaction), the third party's own privacy policy governs the collection and processing of any data they receive during that interaction.
88big is not responsible for the privacy practices of third-party services and does not control the data collection or use practices of those services beyond what is governed by our Data Processor agreements. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the Platform.
88big reserves the right to revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our licensing obligations. When material changes are made, we will notify registered Players by email or through a prominent in-platform notification at least 14 days before the revised Policy takes effect.
Continued use of the Platform following the effective date of any revised Policy constitutes your acknowledgement of and agreement to the updated terms. Where changes require your fresh consent (for example, a new marketing programme), we will obtain that consent separately before processing.
The current version of this Policy is always available at 88big.casa/privacy-policy. The "Last Updated" date at the top of this page reflects the most recent revision date.
If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data & Privacy team through the following channels:
When submitting a data rights request by email, please include your full registered name, account username, and a brief description of the right you wish to exercise and the data categories concerned. We will request identity verification before processing any request that involves disclosure or deletion of personal data.
Now that you understand how 88big handles your personal data, explore Malaysia's most player-centric online casino and sports betting platform with full peace of mind.
For players aged 21 and above only. | Responsible Gambling | FAQ